Privacy Policy
Last updated: June 2026
This policy explains how Calm Bridge Coaching collects, uses,and protects your personal information. Please read it carefully before booking a session.
1. Who We Are
Calm Bridge Coaching is a sole trader coaching practice operated by Lori Tricker, based in the United Kingdom.
For any questions about this policy or how your data is handled, please contact:
Email:lori@calmbridgecoaching.com
Website: www.calmbridgecoaching.com
2. What Data We Collect
We collect and hold the following personal information:
• Your name and contact details (email address, and phone number if provided)
• Information you share in your intake form prior to sessions
• Brief session notes made after each coaching session
• Booking and payment records via Squarespace Scheduling (Acuity)
• Any information you share during coaching sessions that is relevant to our work together
3. Why We Collect Your Data
Your data is collected and used solely for the purpose of providing coaching services to you. Specifically:
• To prepare for and deliver coaching sessions effectively
• To maintain a record of our work together so sessions can build meaningfully over time
• To manage bookings and communicate with you about appointments
• To fulfil our legal and professional obligations
The lawful basis for processing your data is the performance of a contract (our coaching agreement with you) and, where relevant, our legitimate interests in maintaining appropriate professional records.
4. How We Store Your Data
Your data is stored securely using password-protected systems. Session notes are held in a secure, access-controlled document system. Booking and payment information is handled by Squarespace Scheduling (Acuity), which maintains its own data security standards.
We do not store your data on personal devices without appropriate security measures, and we do not use unencrypted or unsecured platforms to hold client information.
5. How Long We Keep Your Data
We retain your personal data and session notes for 3 years from the end of our coaching relationship. After this period, your records will be securely deleted.
Booking and payment records may be retained for up to 6 years in line with HMRC requirements for financial records.
6. Who We Share Your Data With
We do not sell, rent, or share your personal data with third parties for marketing purposes.
Your data may be shared only in the following limited circumstances:
• With third-party service providers necessary to run the practice (e.g. Squarespace/Acuity for bookings), who are bound by their own data protection obligations
• Where we are legally required to do so (e.g. by a court order)
• Where there is a serious and immediate risk of harm to you or someone else — in which case we may contact appropriate services without your consent
The last point reflects our duty of care as a coaching practice working with people who may be in emotional distress. This would only be used in exceptional circumstances.
7. Confidentiality
Everything discussed in coaching sessions is confidential. We will not discuss the content of your sessions with anyone else except in the limited circumstances described in Section 6 above.
Please note that Calm Bridge Coaching is a coaching service, not a clinical or therapeutic service. If you are in crisis or require urgent mental health support, please contact your GP, call 116 123 (Samaritans), or text SHOUT to 85258.
8. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
• The right to access the data we hold about you
• The right to correct inaccurate data
• The right to request deletion of your data (subject to our legal obligations)
• The right to restrict or object to how we process your data
• The right to data portability
To exercise any of these rights, please contact us at the email address above. We will respond within 30 days.
9. Cookies and Website Data
Our website is hosted on Squarespace, which may collect standard website analytics data (such as page visits and browser type). This data is anonymised and used only to understand how the website is used. Please refer to Squarespace's own privacy policy for full details.
10. ICO Registration
Calm Bridge Coaching is registered with the Information Commissioner's Office (ICO) as required under UK data protection law. Our registration number is: C1955695
11. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date at the top. We recommend checking this page periodically.
12. Complaints
If you have concerns about how we handle your data and we have not been able to resolve them to your satisfaction, you have the right to lodge a complaint with the ICO:
Information Commissioner's Office
Website: ico.org.uk
Helpline: 0303 123 1113
Everything you share is confidential and will only be used to support your coaching session.
